Shipping (Smart Send Auto)
Change this bit in FAQ's too if we change it back to automated:
Q. How much is shipping?
A. The Smart Send automated delivery system displays a list of shipping options at checkout with estimated delivery times and varying prices for you to choose which best suits your requirements.
If you place an order over $700 + GST, we cover the cost of freight for you.
WE SHIP WORLDWIDE! --- GREAT RATES! --- FREE SHIPPING FOR AUST. ORDERS OVER $700!
We will despatch your uniforms without branding within 1 - 2 working days.
All orders with branding, should be despatched generally within 1 to 4 weeks as long as items are available. If for any reason we are unable to despatch your order you will be notified within 3 working days. Promotional items or Specialty items are also generally within 1 - 4 weeks. Custom items that require manufacturing can take 4 weeks - 3 months depending on the item, any longer than normal timeframes will be advised at the time of order.
Estimated shipping time will commence once order is complete.
Shipping within Australia
We use Smart Send's network of couriers. Some of our products are shipped directly from our Partner Warehouses' to ensure you receive your order as quickly as possible.
if you require your order quicker. Please contact us to organise Express Shipping Australia Wide using the Australia Post eParcel Service. Click HERE to check if your postcode is in the Australia Post Express Delivery Zone.
WA PLEASE NOTE:
Most of Western Australia is not in an Express Delivery Zone. If outside of Perth CBD, Express Shipping to WA normally takes between 2-4 days.
Once your order is despatched, delivery time will depend on your location.
The Smart Send automated delivery system displays a list of shipping options at checkout with estimated delivery times and varying prices for you to choose which best suits your requirements.
Australia Post eParcel Service
EXPRESS DELIVERY (if you are in the Australia Post Express Delivery Zone)
You can expect delivery the next business day from despatch
EXPRESS DELIVERY WA (or if you are outside the Express Delivery Zone)
You can expect delivery within 2-4 business days from despatch
You will receive an email to track your order once it is shipped. Your email will contain a Tracking ID Number and a link so that you can check the delivery status of your order online.
Signing For Delivery Of Your Order
When your order is delivered it will require your signature.
We suggest delivery to a work address.
If no one is available to sign, a calling card will be left.
We cannot ship to PO boxes. We do not offer an "Authority to Leave" option and drivers can not call on approach.
Changing Your Shipping Address
Your shipping address can be changed as long as your order has not been despatched from the warehouse. To change your shipping address, please contact our Customer Service Team as soon as possible on 0409 259 550 or email firstname.lastname@example.org stating your order number and new shipping address.
DHL covers all our international orders. You will be surprised by the low rates and fast delivery timeframes. Prices displayed at checkout.
We do not ship orders on Western Australia Public Holidays.
A local pickup option is available from Tapping, WA 6065. This option is $5 which covers any freight costs we may incur. You will receive an email advising the pickup address when your order is ready for collection.