FAQ's
Q. Do you sell direct to the public?
A. Yes, we sell to the general public and we also provide Uniforms and Promotional Items to many Businesses, Schools and Sporting Clubs.
Q. Do you have a store I can visit?
A. Yes, we are mainly an online retailer with majority of our orders coming through the website, but we do also have a physical premises at unit 4, 5 Supreme Loop, Gnangara WA 6077. Due to the large amount of brands and styles we offer, we are unable to hold everything in stock, we order most items in as required for orders, and have a showroom of selected styles available for viewing on the premises. We can order samples in if you would like to see something specific.
Q. Is there a minimum order?
A. We are proud of our no minimums policy across our uniforms and embroidery, no job too small or too big.
There are minimums when it comes to branded Headwear and Promotional Items, and our screen printing does have a MOQ of 10 pieces per print (we offer DTG Printing for no minimums).
Q. When would I receive my order? How much is shipping?
A. Please refer to our Shipping page for more information on Dispatch and Shipping.
Q. Can you process urgent orders?
A. Yes! An added benefit of completing our embroidery and printing on-site, it gives us control to prioritise any urgent orders to complete by your required due date.
See here for more info.
Q. Can I pickup my order if I live locally?
A. Yes, there is a local pickup option available from Gnangara, WA 6077. You will receive a dispatch email when your order is ready for collection.
Q. How do I place an online order?
A. More information on our Easy Online Ordering System can be found here.
Plus you can earn Reward Points or every order placed online!
Q. How do I know what size to order?
A. Please refer to our How To Measure page for help with choosing sizes.
Q. Do you offer discounts for bulk orders?
A. Yes we do. You'll find different pricing options listed in each item.
Q. How do I add branding? (embroidery, printing, etc)
A. Follow the steps from 1 through to 5 on each product page.
Step 2 allows you to select your branding method and position and step 3 allows you to upload your logo/s. Click here for more info.
Q. Can I add a pocket to my polo?
A. Yes you can. Minimum quantity for pockets alterations is 10 polo's. Add 10 x pockets to your order from the alterations menu.
Q. Can I supply garments for branding? (embroidery, screen-printing and sports numbers)
A. Yes, there is just a 15% BYOG (bring your own garment) charge.
Customer arranges delivery of the garments to us.
Only brand new garments will be accepted for branding. We will take no responsibility for the end result as we cannot guarantee branding onto fabrics or garments that we are not experienced with nor familiar with. We will not replace any garment not supplied by us under any circumstance.
Q. Where can I find pricing and artwork specifications for embroidery?
A. See our Embroidery Prices here.
Q. Where can I find pricing and artwork specifications for screen-printing?
A. See our Screen-Printing Prices here.
Q. Are samples available?
A. Yes, they are. Click here for more information.
Q. Do you accept AfterPay as payment?
A. Yes, see here for more information on AfterPay.
Q. Do you accept returns?
A. See here for more info.
Can't find the answer to your question. Have a browse through our full FAQ's here.
Or Contact us and we'll be more than happy to help.
